Shipping
Shipping is free for all furniture orders within the continental United States.
Please contact us to get a quote for shipments to Alaska, Hawaii and all non-US countries. Email us at info@heywoodwakefield.com or call us at 1-978-297-1048.
All Heywood-Wakefield furniture ships from our shop in Winchendon, Massachusetts.
Except for smaller items which can ship through FedEx Ground, we ship our furniture via common carrier. Our preferred freight carrier is ABF Freight System. ABF has excellent service and reputation, but upon request we can ship with other carriers as well.
For smaller items such as Record Cabinets, Mirrors, Night Stands, Small Tables, etc., we use FedEx Ground. In this case we provide a tracking number to our customers so that they will know the day of delivery, but there is no provision for scheduling an appointment.
In all cases we are ready and able to work with our customers to make sure shipments are sent at a convenient time. We will work around vacations, etc., so that freight is delivered only when the customer is ready to receive it.
Please note that if you order multiple items, they will be sent in a single shipment. Also, please note that premium fabrics purchased by the yard do not include free shipping.
The shipping process
When the freight leaves our factory, we receive shipping documents that contain a tracking number known as a PRO number. We use this to ascertain the estimated time of arrival at the customer’s city, as well as the local phone number. Common carriers will not attempt a delivery until they have made contact with the customer and set up an appointment, so you will have control over when your freight arrives. We provide our customers with their PRO numbers and the carrier’s local phone number, so that our customers can contact the carrier and make their appointments. Also, when the freight leaves our factory, we send an e-mail to each customer detailing the manner in which to receive and inspect the freight. The carriers we use have excellent records in delivering undamaged freight, but the e-mail does contain instructions on how to report damage to us in the unlikely event that it occurs.
Common carrier shipments are send "curbside" meaning the shipping company will unload the furniture in its packing material but not bring it inside or set it up. These services are available for an additional fee. Please contact us for a quote.